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Assessment for Organisational Improvement and
Excellence Model |
| In Strategic Partnership with Federation of GCC Chambers |
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| Where: |
Sheraton Hotel,
Abu Dhabi, UAE |
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| When: |
| 20-22 March |
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| Duration: |
| 3 Days |
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| Price: |
| US $ 2,100 |
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| Led By: |
Trevor Bailey
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Trevor Bailey MSc Quality Management.
Member of the Chartered Quality Institute
Trevor Bailey is an international consultant & trainer in performance improvement, business excellence, quality & environmental systems, and global supplier assurance.
He has been involved in implementing the EFQM Excellence Model Approach in a number of public and private sector organization.
He lectures at the University of Salford, England and has a reputation as an innovative and stimulating trainer enhancing manager and employee knowledge and skills.
Trevor holds MSc Quality Management, Bachelor of Education Hon’s, Certificate in Education and is a Member of Chartered Quality Institute. |
Trevor Bailey
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| Target Audience: |
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Staff who will plan and lead, or participate in self-assessment. |
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| Seminar Overview: |
| Self-assessing your organization using the EFQM Excellence Model can be a powerful driver for improvement.
Many world-class organizations use it as part of their strategy for performance improvement and it is widely used in the public sector. |
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| Learning objectives: |
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Understand...
- The EFQM Excellence Model, its structure and the criteria
- The assessment process and different approaches that can be used
- How self-assessment drives improvement
- The relationship with initiatives such as ISO9001 and The Balanced Scorecard
- The benefits and limitations of the process
Be able to…
- Choose an appropriate method for collecting evidence
- Evaluate evidence and write-up strengths and areas for improvement
- Use team-based consensus and scoring methods
- Present conclusions and prepare action plans
- Conduct an effective assessment
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| Seminar Program: |
- Why do it? Examples of success and failure, approaches
- The EFQM Excellence model - structure, awards, self-assessment, improvement
- The detail - Enablers & Results, cause & effect, 9 Criteria, sub-criteria
- Links with ISO9001 and The Balanced Scorecard
- How can we use it? Different applications
- Collecting evidence - Methods and toolkits
- Evaluating – Strengths & Areas for improvement
- Scoring – RADAR, Reaching consensus
- Presenting results
- Driving improvement – impact on strategy, action plans, smart solutions
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